Frequently Asked Questions
How do I book a session?
Booking a session with me is simple - Find the "contact" page at the top, and fill out the form. You can also email me directly at contact@komaldhiman.com
What types of sessions do you offer?
I do families, couples, individual portrait sessions, high school or college senior small group portraits, professional headshots and lifestyle work. I will occasionally do small intimate events of uptown 30 guests.
Can I bring my pets to our session?
ABSOLUTELY. Pets are encouraged at every single session. I have a special place in my heart for animals. Bring your well-behaved and well-trained dog, cat or bird to your session. I would recommend having a friend come along that can keep your pet busy when we are done with them.
This is our first professional photoshoot! Do you have any outfit tips for us?
If you have booked a session with me, click here for a clothing guide and photo session tips!
How Long Do you Store Files for?
I try to store files indefinitely, but do not guarantee the storage of images once the final gallery is delivered. I do ask that when you download your images, you back up your files on the off chance something happens to mine. Once the final gallery is delivered and you have downloaded it, I remove it from my site. If you need me to resend you any images in the future I can do that at a cost of $10 per image.
BOOKING FEES / CANCELLATIONS / RESCHEDULING / TARDINESS
BOOKING FEES : A booking retainer is required upfront to reserve your date. This is NON-REFUNDABLE. No exceptions. This fee covers initial communication, all planning, location hunting, and block off a specific time frame for your session.
NO SHOWING : If you no call no show, you are forfeiting your booking fee and I will not schedule with you again. Please be mindful that when I block off a time spot for you, I am holding that spot for only you. Therefore, I are not able to schedule someone else.
RESCHEDULING : I understand that life happens. People get sick, and things go wrong. If you need to reschedule for any reason, please try to give me 24 hrs notice. If you happen to fall ill the day of your session, please reschedule. I work with all age groups and cannot risk passing on anything to my beloved clients. Your photos will look better if you are feeling well rested and at your best! I rarely allow weather rescheduling because after all, we do live in Connecticut so we love to embrace whatever weather it decides to be that day. If it is down pouring and sideways rain that hinders our photo session, we can without a doubt reschedule. If your reschedule is approved, your booking fee will carry over onto your new date. If rescheduling more than 60 days out, a new booking fee will be required. (The new booking fee will be waived if we have previously discussed a date, and for special circumstances such as travel, military, health reasons.)
TARDINESS : Please plan enough time to get to your session. Whether that be getting the kids ready or navigating through rush hour traffic. If you are running late, please call me. I respect every single client's time and put an incredible amount of effort into scheduling and planning a session, so please respect mine. If you have a 60 minute session scheduled and you are 20 minutes late, you will then have a 40 minute session. If you are more than 30 minutes late without calling, you will forfeit your booking fee and we will have the right to cancel the session. I can of course understand unforeseen circumstances such as illness or accidents. If I am running late, I will communicate that with you and your session time will not be affected.